Returns, Exchanges & Refunds

At GIMMIK, every piece is part of a carefully developed collection, often produced in limited quantities. We want you to be happy with what you receive, which is why we offer an exchange-based policy to help you find the right fit or an alternative piece.

Please take a moment to review our policy before placing your order. By completing a purchase, you acknowledge these terms, subject to your applicable consumer rights.

01. Our Return & Exchange Approach

We currently operate an exchange-based policy rather than offering change-of-mind cash refunds.

Depending on the circumstances and product availability, we offer:

· Size &Colour Exchanges: Available within 7 days of delivery, subject to stock availability.

· Damaged or Defective Items: Replacement or store credit for items received with genuine manufacturing defects or damage.

· Incorrect Orders: Replacement or an alternative resolution if you receive an item different from what you ordered.

· Store Credit: Provided when an exchange cannot reasonably be arranged.

Change-of-mind purchases are not eligible for cash refunds. This does not affect any refund or other rights you may have under applicable consumer protection laws.

02. Exchange Period

To qualify for an exchange:

· Your request must be submitted within 7 days of the delivery date.

· Once approved, the item must be dispatched back to us within 5 working days.

· Requests submitted after the exchange window will generally not be accepted, except where applicable law requires otherwise.

Please contact our team before sending any item back.

03. Product Condition & Eligibility

To qualify for an exchange, products must be returned in their original condition.

All returned items must meet the following requirements:

· Unworn, unwashed and unaltered.

· Free from stains, marks, perfume, smoke or any noticeable odour.

· Original product tags must remain attached.

· Returned in their original packaging, where possible.

· Accompanied by the original order number or proof of purchase.

All returned products are subject to inspection. Items that do not meet these conditions may be declined for a change-of-mind exchange.

04. How to Request an Exchange

To initiate an exchange, contact our customer support team through email.

Please provide:

1. Your order number.

2. The product and size originally purchased.

3. The size, colour or alternative product you wish to receive.

4. Clear photographs of the item with its original tags attached.

Our team will review your request and respond within 1–2 working days with further instructions.

Important: Please do not dispatch any item without receiving confirmation and return instructions from our team. Unapproved parcels may be refused.

05. Return Shipping & Exchange Charges

Customers can choose between the following return arrangements:

Option A — Self-Arranged Shipping

You may send the item back through a courier of your choice. Return shipping costs will be borne by the customer. A valid tracking number must be shared with our team once the parcel has been dispatched.

GIMMIK is not responsible for parcels lost or damaged during customer-arranged return transit.

Option B — Assisted Exchange Service

For customers who prefer a convenient exchange process, we may arrange a pickup of the original item and delivery of the replacement.

The applicable two-way shipping charge will be communicated and confirmed before arranging the pickup.

Original shipping charges are non-refundable for change-of-mind exchanges.

06. Exchange Availability & Price Adjustments

All exchanges depend on product availability at the time the returned item is inspected and approved.

Please note:

· Only one exchange per order is permitted.

· Replacement items cannot be exchanged again for change-of-mind reasons.

· If the replacement item costs more, the price difference must be paid before dispatch.

· If the replacement item costs less, the difference will be issued as store credit.

· Items from previous collections cannot be exchanged for products from newly launched collections unless approved by GIMMIK.

Submitting an exchange request does not guarantee that the requested product or size will be reserved.

07. Store Credit

If an exchange cannot be arranged due to stock unavailability or other valid circumstances, GIMMIK may offer store credit as an alternative resolution.

Store credit will be issued under the following conditions:

· Issued within 3 working days after the returned item passes inspection.

· Equivalent to the amount paid for the eligible product, excluding shipping charges.

· Provided as a digital coupon code.

· Valid for 12 months from the date of issue.

· Non-transferable and not redeemable for cash, except where required by applicable law.

08. Damaged, Defective or Incorrect Orders

We take quality control seriously. If your order arrives damaged, defective or contains an incorrect product, please notify us within 48 hours of delivery.

To help us investigate, please provide:

· Your order number.

· Clear photographs of the product.

· Photographs of the product tags and outer packaging.

· An unboxing video, particularly for claims involving transit damage.

Once the issue has been verified, GIMMIK will arrange an appropriate resolution, which may include a replacement, an alternative product of equal value, store credit or a refund where required by applicable law.

For verified errors attributable to GIMMIK, we will cover the reasonable shipping costs associated with resolving the issue.

This policy also applies to sale and promotional purchases.

09. Sale & Promotional Purchases

Products purchased during special sales, promotional campaigns, flash drops or through discount codes are generally considered final sale and are not eligible for change-of-mind exchanges or store credit.

However, this restriction does not apply to genuine damaged, defective or incorrectly delivered products. Such cases will be handled in accordance with Section 08 and applicable consumer protection laws.

10. Items Not Eligible for Change-of-Mind Exchange

The following circumstances are generally not covered under our exchange policy:

· Products that have been worn, washed or altered.

· Items showing stains, damage, perfume or other signs of use.

· Minor colour differences caused by screen settings, lighting or product photography.

· Minor measurement variations within the stated product measurements and tolerances.

· Damage caused by improper washing, handling or failure to follow garment care instructions.

· Products purchased through unauthorized sellers or unofficial channels.

· Free gifts, samples and promotional add-ons.

These exclusions do not limit your rights regarding products that are faulty, misrepresented or otherwise covered by applicable consumer protection laws.